Webinar recordings and presentations

Our webinars and workshops are developed by industry leaders and experts so that general practice staff can access upskilling at a time and place that best suits their needs.

Previous webinars have covered different aspects of practice management, including preparing for accreditation, the Medicare Benefits Schedule, digital health and choosing the right practice software for your practice.

Our previous webinars are available to watch online below.

Dr Daniel Rock and Dr Geoff Riley - Identifying and Treating Depression in Primary Care - The essential role of GPs in the Alliance Against Depression 2019
The Impact of Social Media and Technology (2017)
KPIs and Benchmarking for the modern practice (2017)
RACGP QI and CPD points 2017-19 Triennium Requirements (2017)
Human Resource Management – Hiring, Firing and Retention (2017)
Renewal of the National Cervical Screening Program (2017)
Nurse Led Clinics (2016)
General Practice Triage (2015)
Changes to the Mental Health Act (2015)
Financial Stability through Medicare Turbulence (2015)
Chronic Disease Medicare Benefit Schedule Care Planning (2015)
Front Desk Management (2015)
Practice Incentive Program (2015)
Computer Information Security Standards (2015)

The Impact of Social Media and Technology on Patient Education and Primary Health Care

Presented by Robbie Bedbrook, a Registered Nurse with a passion for health promotion., this webinar talks about the changing face of patient education in the world of social media, and the impact this is having on health literacy. Learn how Robbie uses a range of social media platforms to deliver engaging and evidence-based public health information.

KPIs and benchmarking for the modern practice

Presented by Matthew Robinson, Senior Manager of Business Solutions at RSM Australia, this webinar is designed specifically for Western Australian general practices. Practice managers and staff will learn how to prepare a business plan with KPIs and how to identify and use KPIs for practice improvement. A few tips and tricks on how to enhance business efficiency are also included.

Fact Sheet on KPI from our Resource Library:

Key Performance Indicators in a General Practice

RACGP QI & CPD Program 2017-19 Triennium Requirements

This webinar provides an overview for general practice staff, including practice managers and general practitioners, of The Royal Australian College of General Practitioners (RACGP) Quality Improvement (QI) and Continuing Professional Development (CPD) Requirements for the 2017 - 2019 triennium.

Human Resource Management – Hiring, Firing and Retention

12 April 2017

This webinar is aimed at general practice teams and provides an overview on the key aspects of human resource management and the importance of ‘getting it right’ when planning to employ a new staff member.

For more information on Human Resource Management visit our Resource Library

Renewal of the National Cervical Screening Program

4 April 2017

This webinar is aimed at general practice teams and provides an overview of the upcoming changes to the National Cervical Screening Program (NCSP) in Australia.

Fact Sheet on NCSP from our Resource Library:

National Cervical Screening Program

Nurse Led Clinics – Part 1

9 February 2016

This two-part webinar series on Nurse Led Clinics is aimed at practice principals, general practitioners, practice managers and practice nurses and explores what it takes to build the necessary framework to support chronic disease management programs.

View Part 2 Here

General Practice Triage

29 November 2015

Triage training for GP staff. This version is for refreshing of previous knowledge.

Fact Sheet on GP Triage from our Resource Library:

General Practice Triage

Changes to the Mental Health Act

15 November 2015

This webinar will provide general practitioners with an overview of the changes to the Mental Health Act which was implemented in November 2015.

Financial Sustainability through Medicare Turbulence

22 June 2015

The first of three webinars specifically designed for rural general practices with a focus on the Australian Government's proposed changes to Medicare and how to ensure your practice's future viability and sustainability. View other webinars on the website

WATCH PART TWO

WATCH PART THREE

Chronic Disease Medicare Benefit Schedule Care Planning

27 February 2015

Rural Health West provides a series of webinar training sessions for general practice staff. This webinar provides an overview of chronic disease care planning.

Fact Sheet on CDMP from our Resource Library:

Chronic Disease Management

Front Desk Management

27 February 2015

Rural Health West provides a series of webinar training sessions for general practice staff. This webinar provides advice on customer service techniques for the reception area of the practice.

Template for Medical Receptionist from our Resource Library:

Position Description - Medical Receptionist

Practice Incentive Program

30 March 2015

Rural Health West provides a series of webinar training sessions for general practice staff. This webinar provides advice on customer service techniques for the reception area of the practice.

Fact Sheet on PIP from our Resource Library:

Practice Incentives Program

Computer Information Security Standards

19 May 2015

There are three parts to this webinar. The three sessions are designed specifically for rural Western Australian general practices and will provide a framework for evaluating risks, along with guidance and solutions to improve competency and capacity in computer and information security.

WATCH PART TWO

WATCH PART THREE

Fact Sheet on Digital Health from our Resource Library:

Computer and Information Security Standards

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